FREQUENTLY ASKED QUESTIONS

We’re sure you have questions. Go ahead and find the answers.

General Leasing Questions

Are pets allowed?

Yes, we are a pet friendly community.

 

What size are the beds?

The beds are full size extra-long. We recommend queen size sheets, although full size extra-long can be special ordered through some retailers.

What is an individual lease?

An individual lease means that you are only responsible for your rental installment and not the rent of your roommate (if in a 2, 3 or 4 bedroom unit). With an individual lease, you have the rights to joint use of the common spaces and then individual rights to your bedroom and bathroom.

What if I need to cancel my lease?

Unfortunately, there is no way to cancel your lease. The lease agreement is legally binding. You can go through the lease assignment process as outlined in the lease agreement. There is a $400 fee associated with this process. We encourage you to contact our Leasing Manager if you feel you need assistance or more information on this process.

When is my first payment due?

Your first rental installment will be due on July 15, 2020. Your next installment will not be due until September 1, 2020 and will be due on the 1st of the month each month going forward through July 2020.

When can I move in?

Our move in date is August 22, 2020. No early move in’s will be promised.

What types of leases are available?

12 installment, term leases.

What types of apartments and rooms are available?

We have 1, 2, 3 and 4 bedroom apartments available.

Can additional furniture be brought into the apartment?

You can bring additional furniture if you would like. You may be responsible for storing furniture provided by The Lofts based on the needs of the property.

How are the rooms assigned?

Bedroom and apartment assignment is done on a first come first serve basis.

How are roommates matched?

We use the roommate matching card provided during the application process to pick the best roommate matches possible. If you already have roommates in mind, request them and we will place them in your apartment as long as we have availability.

Can I pay my bill with a credit card and is there an extra charge?

You can make payments online with a credit card. There are transaction fees that apply with the use of a credit card and it is a percentage based off the amount of the transaction. You will be shown the convenience fee when making the payment and have to agree to the extra fee before the payment is processed.

Will you send me a bill each month for rent?

We do not send rental invoices or reminders. It is the responsibility of the tenant to remember when rent is due and make the appropriate installment payment.

Is parking available?

Yes we have free parking for our residents and guests. Optional reserved uncovered and covered spots are available for an additional cost.

If I'm over 21, do I still need a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar Student Housing will accept a deposit of one and a half (1.5) month's rent.

Can I request a specific apartment or roommates?

We will do the best to accommodate specific apartment requests, but it can never be guaranteed. Requests are filled based on the date the application is completed and we base preferences on first come, first serve basis. You will need to request your roommate on your roommate matching card (during the application process) and we will place them with you as long as we have availability.

Renewal Questions

What is a "renewal"?

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!

When do I start paying the new rent amount?

On the first day of your new lease which is typically August 1st.

If I renew, will my guarantor have to sign again?

No. Your guarantor doesn't have to do anything extra!

If I renew, do I have to move out and then move back in?

When you renew and choose to stay in your current spot, no moving is required!

Can I request new roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

It seems early to renew. I just moved in.

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

How do I renew my lease?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!